Privacy Policy

Privacy Policy
Effective Date: March 26, 2025

This Privacy Policy explains how Shop Home Energy (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website at https://shophomeenergy.com or interact with us in connection with our electrical services and the sale of electrical equipment, including generators.

We are committed to protecting your privacy in compliance with applicable laws, including the Massachusetts Data Security Regulation (201 CMR 17.00) and other relevant federal and state privacy laws.

1. Information We Collect. We may collect the following categories of personal information: (a) Personal Information: This may include (i) name; (ii) email address; (iii) phone number; (iv) billing and shipping addresses; (v) payment and transaction details; and (vi) service-related communications and inquiries; (b) Website Usage Information: This may include (i) IP address; (ii) browser type and version; (iii) pages visited; (iv) time and date of visit; (v) referring site or search engine; and (vi) other diagnostic or analytical data.

2. How We Use Your Information. We may use your information to (i) provide, schedule, and manage electrical services; (ii) process orders and deliver purchased equipment; (iii) respond to your inquiries or service requests; (iv) improve website functionality and user experience; (v) communicate updates, promotions, or important notices; and (vi) comply with applicable laws and regulations.

3. Legal Basis for Collection and Use. We collect and process your data (i) with your consent; (ii) as necessary to fulfill contracts or service agreements; (iii) to comply with legal obligations under state and federal law; and (iv) to pursue our legitimate business interests.

4. Data Security. We implement and maintain a comprehensive written information security program (WISP) in accordance with 201 CMR 17.00, designed to protect the confidentiality and integrity of personal information.

Our safeguards include (i) secure servers and encrypted transmissions; (ii) access controls and user authentication; (iii) ongoing employee training and oversight; and (iv) regular risk assessments and incident response protocols.

5. Sharing of Information. We do not sell your personal information. We may share data with (i) service providers and vendors who assist with website operations, payment processing, equipment delivery, or marketing; (ii) government authorities if required by law, subpoena, or court order; and (iii) successors in the event of a business transfer, merger, or acquisition.

All third-party service providers are contractually obligated to protect your data in compliance with Massachusetts and federal law.

6. Cookies and Tracking Technologies. We may use cookies, web beacons, and similar technologies to collect information about website usage and improve user experience. You may configure your browser to refuse cookies; however, some features of the site may not function properly.

7. Your Rights. Under Massachusetts law, you may (i) request access to your personal data; (ii) request corrections or updates to inaccurate information; (iii) opt out of marketing communications; and (iv) file a complaint with the Massachusetts Attorney General’s Office regarding any violations of your privacy rights.

To exercise your rights, please contact us using the information provided below.

8. Children’s Privacy. Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. External Links. Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

10. Changes to This Policy. We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page and will take effect immediately upon posting.

11. Contact Information. If you have any questions about this Privacy Policy or your rights under Massachusetts law, please contact us:

Shop Home Energy
642 Main Street,
Wakefield, MA 01880
info@shophomeenergy.com
1 844-431-8050